CLAGE has its own service network covering the whole of Germany. Contact us for details of your nearest service contractor. Our Service Centre is located at Pirolweg 1-5, 21337 Lüneburg.
Faulty units can be sent in to the Service Centre.
The unit will either be repaired and returned to you, or replaced.
Can the same heating cartridge be used in any CLAGE mini instantaneous water heater in the case of a replacement?
No. CLAGE mini instantaneous water heaters always need heating cartridges with the same specific power rating as the unit delivered. And the new MH units have a different type of heating cartridge from the old M units. Please check exactly which unit you have (see rating plate for details) before ordering a new heating cartridge from our Service Centre.